INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We also collect information (including name, address, telephone number, email address, user name, password, answer to security questions, information about your company or business, name and contact information about gift recipients, and, when necessary, date of birth and credit card and/or other payment/ordering information) when you:

Place an order from our catalogs or on our Websites – Make a purchase at one of our retail stores – Return an item or make an exchange – Inquire about our services or products – Subscribe to receive communications from us via email or register for an account on our Websites – Join our Preferred Customer Program – Participate in one of our surveys, contests or other marketing events – Are referred to us though a marketing promotion or third-party business relationship – Request one of our catalogs – Are sent our products as a gift – Enroll in any of our Affiliate Programs – Submit information for employment consideration. We refer to this information as “Order Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

USING THE INFORMATION WE COLLECT

The use of your information is subject to the privacy policy and terms of use in effect at the time you use this Website. We collect information that allows us, among other things, to: Contact you regarding the processing of your order – Screen our orders for potential risk or fraud –  Process and fill your orders

We may use aggregated data that does not identify you personally for any purposes, including without limitation, research, commercial purposes or improving our Websites. We may use your email address to contact you to respond to your inquiries, to provide notices to you or to give you information about our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

INFORMATION WE SHARE WITH OTHERS

We may partner with another party to provide specific services for us, such as credit card processing, shipping, promotional or other support services. We will provide contact or other information necessary for the third party to provide these services for us. These parties are generally not allowed to use personally identifiable information except for the purpose of providing these services.

We may share customer information with our affiliated companies. We may also share and cross-reference our customer information with other companies that provide goods or services that may be of interest to you. If you prefer that we not share this information, please follow the instructions in Your Choices below.

We may share personally identifiable information with unaffiliated third parties if (1) you request or authorize it, (2) the information is provided to help complete a transaction for you, (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf, (6) the third parties provide goods or services that we believe may be of interest to you, or (7) the information is provided to such third parties as otherwise described in this privacy policy.

 

 

COOKIES

A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience on our Websites. Some cookies are deleted once you leave our Website (“Session cookies”) while other cookies remain after your leave our Website (“Persistent cookies”) so that you are recognized when you return to the Website. We may use persistent cookies to enable us to provide services to you, including, “Remember Me,” order history, address book, My Order History, etc. If you would like to deactivate our ability to analyze your browsing activity, please email Customer Service. We may also use technologies such as our own cookies to provide you with enhanced online display advertising. To opt out of advertising provided by Well Products,  email customer service.  If you reject certain cookies, you may still browse our Website; however, you may not be able to purchase or have access to all of our services.

We currently do not employ technology that responds to “do-not-track” signals from your browser. We may use third-party service providers to serve ads on our behalf across the Internet and sometimes on this Website. These companies may collect information about your online activities over time and across different websites when you use our site and use such information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services. This information is collected through the use of pixel tags or cookies. If you would like more information about this practice and to know your choices about not having this information used by these companies, you can visit https://www.networkadvertising.org/.

CHANGING OR DELETING INFORMATION

To update your customer information, please either email Customer Service, contact us at the address below, or, if you have registered for an Account on our Website, you may also update your customer information by accessing Account Services section located on the My Account tab on our Web page. For your security you will be asked to provide certain information to identify yourself before we will accept changes to your information. To help us more effectively respond to any request by you with regard to use of your customer information, we ask that you contact us personally (e.g. via your email address as listed in our customer records or via a letter signed by you) rather than utilizing a third party to do so. If we receive a request from a third party regarding, or requesting a change in, use of your customer information, we reserve the right, in our sole discretion, to not grant the request from such third party (unless required to do so by law) and/or to require that you personally confirm the third party request.

SWEEPSTAKES/PROMOTIONS/CONTESTS

From time to time we may offer promotions, contests or sweepstakes on our Website. If you choose to participate we may collect information including your name, address, age, telephone number, email address or other contact information. We may also request other information some of which may be optional. Participation is subject to the Official Rules governing that promotion. The information may be used to conduct the promotion and for other business purposes which may include marketing and may be shared with our affiliates, vendors, or third parties in accordance with this privacy policy and the Official Rules.

SECURITY

We use encryption technologies when transferring and receiving data from you through our Websites. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you. Because data transmission over the internet is never 100% secure we cannot guarantee the security of any information you transmit to us or from our Websites and therefore you use our Websites at your own risk.

You play a significant role in protecting your information. After you register on our Website you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your user name and password.

If you need to communicate with us regarding your credit card or other payment information please contact us by mail at the address below.

We are not responsible for maintaining the confidentiality of any non-public information that you provide us or post on the Website. If there is information that you wish to protect from disclosure to others, please do not provide it to us.

LINKS TO OTHER SITES

Our Website may contain links to other sites over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. We encourage you to review the privacy policy at any site you visit.

NOTIFICATION OF CHANGES

The use of your information is subject to the privacy policy in effect at the time of use. We may amend this privacy policy from time to time. We post the current effective date of this policy at the top of the policy. Changes to the policy will be posted in the revised privacy policy with a new effective date on our Websites. We encourage you to review our privacy policy periodically, because by visiting our Website you agree to accept any such changes.